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The Current And Future States Of Cell Phone Repair Industry 2017

The Current And Future States Of Cell Phone Repair Industry 2017

1.97 billion of cell phone units were shipped in 2016, according to IDC. Moreover, a report from IBIS claimed that the revenue of cell phone repair industry is estimated at $4 billion, with an average of 3% or higher annual growth.

All the data and analysis indicate that cell phone repair industry has experienced a significant boost during the past decade. This data boost comes largely from the ubiquity of smartphones. Fragile LCD assembly, short battery life and other breakable parts make smartphones more susceptible to repair. The increasing device shipments and breakable design impel cell phone repair industry to step towards mature. Well, how about the situation in the next few years? Can this industry sustain its rapid growth?

It’s really hard to tell. According to IBIS, after a decade of increase, the revenue of cellphone repair industry is forecast to grow at a lower annual rate in the next 2-3 years. On the one hand, smartphone shipments are expected to reach saturation, and there is a steady decline in feature phones; Consumers, on the other hand, tend to replace rather than repairing the mobile devices due to the rapidly developed technology and falling price of cell phones.

The view seems reasonable and irrefutable. However, Never lose your passion in the industry. Even if it will not keep increasing like it has been in the past few years, mobile phone repair still possesses a large market capacity and market potential for the following reasons.

  1. Despite the fact that there is a decline in the shipments of feature phones, smartphone growth is expected to offset the decline.
  2. Smartphone saturation is not definitely equal to fewer repair demands. We can still hear the awful shattering voice of mobile phones every day, every second. “a cellphone in the U.S. breaks every two seconds”, reported by SquareTrade, a company that insures smartphones. That is to say, even cell phone shipments are approaching saturation, the market capacity of repair industry remains large.
  3. Though smartphone technology has been highly and rapidly improved, the durability of smartphone devices remains basically unchanged, even worse.
  4. Generally speaking, official after-sales support is complex and expensive, like Apple. The high cost, therefore, could discourage some consumers from turning to official support for help, especially when your phone is out of warranty and has no insurance.
  5. A new device is never cheap. Most people still tend to repair the original device with a low price instead of purchasing a comparatively expensive new phone.

mobile phone repair

Now that it has vast development prospects, more and more entrepreneurs are joining this industry, with various operation forms and patterns, leading to a highly fragmented industry. Three typical operation modes are shaped in the development: in-store, mail-in and door-to-door. Of course, there are also some unique operation patterns derived from years of experience based on these three modes. Like iCracked, a company founded in the heart of Silicon Valley in 2010, is blowing up an Uber mode for smartphone repairs by real-time dispatch service. With iCracked, customers just need to enter their repair needs and locations into the app, and a nearby iTech will come to your site and finish the repair on spot. Such a convenient process!

Pioneers give us abundant confidence and experiences towards this rising industry. Not only do they bring us operation modes, but also the experience of sourcing the major elements of running a repair shop.

The top three things to run a repair shop are parts, tools and experience. As for spare parts and tools, it is safe to say that most of them are ultimately sourcing from Shenzhen, China, which is thought to be one of the largest electronic distribution centers in the world, where the supply of mobile phone spare parts keep surging in recent years. For experience, it varies greatly in this industry. Many repair shops just offer basic repair service – and no more- without going deep into the chip level motherboard repair. As competition heats up and growth rate slows down, simple maintenance is hard to meet the demands and stand out from the rest. That means up-to-date repair technologies are required for repair technicians to gain better operation. Many companies have come to realize the current status and industry trend, they, therefore, developed a series of corresponding products and services. REWA Technology is such a typical upstream enterprise, known for its one-stop electronics aftermarket service-spare parts and tools sourcing, repair and tutorials services, as well as recycling service. The diversity of upstream enterprises provides repair firms with better services and more possibilities.

cell phone repair shops operating pattern

Increasing demands, lower annual growth rate, new operating modes and one-stop & diversified upstream supply have revealed the current status and future trends of cell phone repair. What does the future hold for this industry? What’s your opinion towards this question? Let us know your thoughts by leaving a message below.

If you want to join the cell phone repair industry, you’d better learn more cellphone repair knowledge, REWA LAB provides many cell phone repair training tutorials and videos, such as the followings:

Cell phone repair training tutorials:

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What Do All These iPhone Error Codes Mean
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  • GoTango
    09/14/2018 at 4:43 pm

    nice article!
    GoTango helps you get your gadget fixed from authorized service centre as well as other reliable centres across the city with just few clicks. We have found out that repair service in India is really messy specially when it comes to mobiles & Tablets. Long wait for hours at authorized service centre is a huge problem nobody care about. Repair centres apart from company authorized ask for the price according to the dress customer is wearing. Its the reality. We have been in the market from last 2 months and have been researching on the same from last 8 months. Its a highly unorganized market as of now with no major company trying to give an effort to solve this problem. We offer unique value propositions like free pick up & drop, Standby mobile, free repair quotation before repair and payment after repair & delivery. GoTango is the only online platform currently in india which is providing the multi brand repair from authorized centre as well.

  • Larry Holmes
    05/04/2017 at 9:29 pm

    I agree with the article here almost 100%. It is clear that the cell phone industry is here to stay, which means that there will be many more support services needed. This applies to other devices, such as tablets, as well.

    When examining the statistics for growth rates, though, keep in mind that the math can be tricky and can fool you if you attempt to create statistics of “rates” compared to those of “total volumes”. For example, if cell phone sales “only” increase by 3%/year, that does not mean that growth of service companies that support customers is also limited to 3%/year. Support company growth is very dependent on the number of phones sold, not their selling price, whereas growth of the entire business is measured in revenue. Thus, the growth rate will shrink if measured in revenue only simply because the selling prices are falling while units sold may still increase relative to previous years. Since investment decisions are often made based on projected growth, it seems to me that we should be careful when comparing current values to past. Slowing growth rates in dollars may be due to more than just total values, while service “values” may be greater if they are based only on units needing repair. I expect the potential for services after the sale will grow more than 3%. I believe that investments in service companies will see stronger growth rates than sales of new units because service potential depends on sales for previous years as well as the current year.

    • rewaadmin
      05/06/2017 at 7:11 pm

      Good points!

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